About This Privacy Policy
What this policy covers and how it applies to ji9 players in Bangladesh
📅 Last Updated: January 2026
This Privacy Policy ("Policy") describes how ji9 ("ji9", "we", "us", "our") collects, uses, stores, shares and protects personal data relating to players ("you", "your") who access or use the ji9 online gaming platform at https://ji9.lat. This Policy applies to all personal data collected through the ji9 platform, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and promotional communications. By registering an account or using the ji9 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
ji9 reserves the right to amend this Policy at any time. Where changes are material, ji9 will notify you via the platform or by email before the changes take effect. Your continued use of the ji9 platform following notification of any change constitutes your acceptance of the revised Policy. It is your responsibility to review this Policy periodically to stay informed of any updates. The most current version of this Policy is always available at https://ji9.lat/privacy-policy.
Your privacy is a priority: ji9 does not sell, rent or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. Your data is used exclusively to operate the ji9 platform, comply with legal obligations, and deliver the services you have requested. ji9 applies SSL encryption to all data in transit and industry-standard security measures to all data at rest.
Full Privacy Policy
Detailed provisions governing how ji9 collects and processes your data
Section 1
Data Controller
ji9, operating the online gaming platform at https://ji9.lat, acts as the data controller in respect of personal data collected through the ji9 platform. As data controller, ji9 determines the purposes and means by which your personal data is processed. If you have any questions about this Policy or about how ji9 processes your personal data, you may contact ji9 by email at
[email protected]. Please note that the email address must be used for written enquiries only — ji9 does not accept data-related requests submitted verbally or through third parties.
Section 2
What Personal Data We Collect
ji9 collects the following categories of personal data: (a) Identity data — full name, date of birth, gender, and copies of identity documents (such as national ID or passport) where required for verification; (b) Contact data — email address, mobile phone number, and residential address in Bangladesh; (c) Account data — username, encrypted password, account preferences and communication settings; (d) Financial data — deposit and withdrawal records, transaction history, payment method identifiers (mobile wallet numbers for bKash, Nagad, Rocket and Upay); ji9 does not store full card numbers — card payment processing is handled by third-party payment processors who are PCI-DSS compliant; (e) Gaming data — game session logs, bet history, game outcomes, win and loss records, bonus usage records; (f) Technical data — IP address, device type, operating system, browser type, session timestamps and cookies data; (g) Communications data — records of customer support interactions, chat logs and email correspondence. ji9 collects only the data that is necessary for the purposes described in this Policy — we do not collect excessive data beyond what is required.
Section 3
How We Use Your Personal Data
ji9 uses your personal data for the following purposes: (a) Account administration — to create and maintain your ji9 account, verify your identity and age, and process your registration; (b) Service delivery — to operate the gaming platform, process deposits and withdrawals via bKash, Nagad, Rocket and Upay, and deliver the services you have requested; (c) Legal compliance — to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and responsible gaming obligations; (d) Fraud prevention and security — to detect and investigate fraudulent activity, unauthorised account access, money laundering and other illegal or abusive conduct; (e) Customer support — to respond to your enquiries, resolve disputes and provide technical assistance; (f) Promotions and communications — where you have opted in, to send you information about bonuses, promotions and platform updates relevant to your interests as a ji9 player in Bangladesh; (g) Platform improvement — to analyse aggregated, anonymised usage data to improve the ji9 platform, user experience and game selection. ji9 does not use your personal data for automated decision-making that produces significant legal effects without human oversight.
Section 4
Legal Basis for Processing
ji9 processes your personal data on the following legal bases: (a) Contract performance — processing your account data, gaming data and payment data is necessary to perform the contract between you and ji9 (i.e., to provide the services you have agreed to use); (b) Legal obligation — ji9 is required by applicable law to retain certain records, including transaction history and identity verification records, for defined retention periods; (c) Legitimate interests — ji9 processes technical data and gaming data to detect fraud, prevent abuse and improve the security and performance of the platform. ji9's legitimate interest in preventing fraud and maintaining a secure platform outweighs any minimal privacy impact associated with this processing; (d) Consent — where ji9 relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time by contacting support or updating your communication preferences in your account settings.
Section 5
Cookies and Tracking Technologies
ji9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform usage. The following types of cookies are used: (a) Essential cookies — strictly necessary for the platform to function. These cookies cannot be disabled without breaking core platform functionality, including the ability to log in, maintain a game session and process payments. No consent is required for essential cookies; (b) Analytics cookies — used to collect anonymised data about how players navigate and use ji9, in order to improve the platform. Analytics data is aggregated and does not identify individual players; (c) Preference cookies — used to remember your language, display and notification preferences so you do not need to reconfigure them on every visit. You can manage your cookie preferences at any time by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the ji9 platform — in particular, disabling essential cookies may prevent you from logging in or accessing certain features.
Section 6
Sharing of Personal Data
ji9 does not sell, rent or trade your personal data to third parties. ji9 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose: (a) Payment processors — bKash, Nagad, Rocket, Upay and other payment service providers, solely to process your deposits and withdrawals. Each payment processor operates under its own privacy policy and security standards; (b) Game providers — Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming and other licensed game providers, where necessary to operate the games you play. Game providers receive only the minimum data necessary to run the game session; (c) Identity verification providers — third-party KYC and age verification services, where necessary to comply with our age verification and anti-money laundering obligations; (d) Legal and regulatory authorities — where ji9 is required by applicable law, court order or regulatory directive to disclose your personal data; (e) Group companies — where ji9 shares infrastructure or services with affiliated companies, strictly subject to the same data protection standards described in this Policy. In all cases where ji9 shares data with third parties, ji9 requires those third parties to maintain appropriate security measures and to use the data only for the purposes for which it was shared.
Section 7
Data Retention
ji9 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by applicable law. The following general retention principles apply: (a) Account data is retained for the duration of your account and for a period of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements; (b) Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations; (c) Identity verification records (copies of national ID, passport or other documents) are retained for the period required by applicable law, typically five (5) years from the date of verification; (d) Customer support records are retained for two (2) years from the date of the last interaction; (e) Marketing preference data is retained until you withdraw your consent or for two (2) years from your last platform interaction, whichever comes first. When the applicable retention period expires, ji9 will securely delete or anonymise the relevant personal data so that it can no longer be linked to you as an individual.
Section 8
Data Security
ji9 implements and maintains technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include: (a) SSL/TLS encryption for all data transmitted between your device and the ji9 platform; (b) Encryption at rest for sensitive personal data stored on ji9 servers; (c) Access controls that restrict access to personal data to authorised ji9 personnel on a strict need-to-know basis; (d) Regular security assessments and vulnerability testing of the ji9 platform infrastructure; (e) Secure password hashing — ji9 does not store plaintext passwords. Passwords are stored using industry-standard one-way hashing algorithms; (f) Session management controls that automatically terminate idle sessions after a defined period of inactivity. While ji9 applies rigorous security measures, no system of data transmission or storage can be guaranteed to be completely secure. In the event of a data security incident that affects your personal data, ji9 will notify you in accordance with applicable law.
Section 9
International Data Transfers
ji9 is a platform built for and focused on the Bangladesh market. Where ji9 uses third-party service providers (such as cloud infrastructure providers, game providers or payment processors) who may process your personal data outside Bangladesh, ji9 takes reasonable steps to ensure that those providers maintain data protection standards consistent with this Policy. By using the ji9 platform and consenting to this Policy, you acknowledge and agree that your personal data may be transferred to and processed in countries outside Bangladesh as part of the normal operation of the ji9 platform and its third-party service relationships. In all cases, ji9 requires that any cross-border transfer of personal data is made subject to appropriate safeguards.
Section 10
Marketing Communications and Opt-Out
Where you have provided consent, ji9 may send you marketing communications about bonuses, promotions, new games and platform updates by email or SMS. You may withdraw your consent to receive marketing communications at any time by: (a) clicking the unsubscribe link included in any marketing email; (b) updating your communication preferences in your ji9 account settings; or (c) contacting ji9 support directly. Opting out of marketing communications will not affect the delivery of transactional communications that are necessary for the operation of your account — for example, deposit confirmation messages, withdrawal notifications, account security alerts and identity verification requests. ji9 aims to process all opt-out requests within five (5) business days. Please note that due to technical processing times, you may receive one or two further marketing messages after submitting your opt-out request.
Section 11
Amendments to This Policy
ji9 reviews and updates this Privacy Policy periodically to reflect changes in applicable law, regulatory guidance, platform functionality and data processing practices. Where a proposed change is material — meaning it significantly affects how your personal data is processed or your rights as a data subject — ji9 will provide you with at least fourteen (14) days' notice of the change via the platform or by email before the change takes effect. Non-material changes (for example, corrections of typographical errors, clarifications of existing practices, or updates to contact information) may be made without prior notice, and the revised Policy will be effective immediately upon publication at https://ji9.lat/privacy-policy. If you object to any change to this Policy, your remedy is to cease using the ji9 platform and to request closure of your account by contacting support.
Your Rights Over Your Personal Data
What you are entitled to ask ji9 to do with your personal data
As a user of the ji9 platform, you have the following rights in respect of your personal data: (a) Right of access — you may request a copy of the personal data ji9 holds about you. ji9 aims to respond to access requests within thirty (30) days; (b) Right to rectification — you may request that ji9 correct any inaccurate or incomplete personal data held about you. You can update most of your account information directly in your account settings without contacting support; (c) Right to erasure — you may request that ji9 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ji9's legal obligations to retain certain records; (d) Right to restrict processing — you may request that ji9 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data; (e) Right to data portability — where ji9 processes your data on the basis of consent or contract, you may request a copy of your data in a structured, commonly used, machine-readable format; (f) Right to withdraw consent — where ji9 relies on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact ji9 support by email at [email protected]. ji9 will respond to all rights requests within thirty (30) days and will not charge a fee for reasonable requests.
ji9 takes all data subject rights requests seriously. If you are not satisfied with ji9's response to a rights request, or if you believe that ji9 is processing your personal data unlawfully, you have the right to lodge a complaint with the relevant data protection authority in Bangladesh. ji9 encourages you to contact support first so that ji9 has an opportunity to address your concern directly before any formal complaint is made.
Contact us: For all privacy-related enquiries, data access requests or rights requests, contact ji9 by email at
[email protected]. Please include your registered account email address in your message so that we can identify your account and respond promptly. ji9 does not accept privacy requests submitted through third-party channels.